Conclusion

 

Conclusion (Ryan McKenna, Ashley Garcia and Nicholas Luongo)

At Benchmark Scientific, we as a group observed a number of operational aspects, which could be improved through the use of an Enterprise Resource Planning (ERP) system. In fact, this company has been suffering from information silos that result in isolation of data within specific departments ultimately limiting effective communication and forecasting. For instance, the purchasing department is not able to access customer inquiries received by the sales team leading to poor demand forecasting while financial details are manually managed with local Excel files creating barriers to effective operations. Also, QuickBooks accounting software that we have now does not provide extended inventory tracking capabilities as well as human resource functionalities. This would allow centralization of data, streamline operations for maximum efficiency towards increased productivity and better secured data if put into practice. Good examples of ERP alternatives include Fishbowl Inventory, SAP Business One, Odoo, Sage 100 and Infor CloudSuite Industrial (SyteLine).

Benchmark Scientific operates in the biotechnological manufacturing segment and produces high-demand medical equipment that earns it annual revenue of more than five million dollars. However, to efficiently control its highly-valued inventory, changing to a serialized inventory system is vital for this successful organization. Furthermore, a Bring Your Device (BYOD) policy coupled with Mobile Device Management (MDM) software can improve workers’ output and reduce expenses by allowing them to use familiar devices and at the same time secure data. Benchmark Scientific’s objective of improving product quality through technological advancement will be achieved by making these strategic enhancements while meeting customer requirements as well as sustaining its competitive edge in the field.

The company prioritizes customer relationship management ensuring customers that they are committed to excellence across their operations. We have included some opportunities for improvement which include addressing limitations in marketing channels, inventory tracking, and accounting software functionality. Benchmark Scientific is ready for significant expansion, by using innovation and prioritizing customer satisfaction. 

Benchmark Scientific is a leading biotechnological manufacturing company and is ready for significant growth and improvement through strategic enhancements. By addressing operational inefficiencies and investing in advanced technologies such as an Enterprise Resource Planning system, inventory management, and a Bring Your Own Device policy with Mobile Device Management software, the company aims to streamline operations, enhance productivity, and secure valuable data. These initiatives align with Benchmark Scientific's commitment to excellence and customer satisfaction, ensuring it maintains its competitive edge in the medical equipment market. As the company continues to expand, it remains dedicated to delivering high-quality products and services while continuously improving its operations to meet evolving customer needs.




Appendices

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